Recommend an ISP?

[zoo_music_girl]

I'm leaving Plus. I'm thinking of going to Zen, as I've heard such good things about them, but they are bloody expensive (£24.99 inc VAT per month) compared to everyone else. Given my history of connection problems I want an ISP with stellar customer service and support.

Any other recommendations before I move? It's costing me a £14.99 deferred migration fee to Plus so I want to get it right this time.

I'm actually really surprised Plus are giving me a MAC code at all, as I've just been badly Local Loop Unbundled.

Cheers.

Comments

[steer.livejournal.com]

I have no problems with Zen apart from a one two day connection interruption about eighteen months ago and that turned out to be BTs fault. Other than that I get one or two line drops a month which I reckon are router related not Zen related.

[zoo-music-girl.livejournal.com]

So you're on Zen now? Do they have a recommendation scheme? If you can get anything out of it I'm happy for you to officially recommend me, I'm going to go with them.

[steer.livejournal.com]

They have always been my ADSL provider so I have no point of comparison.

[My post a while ago about internet issues was extreme dissatisfaction with 123-reg my domain hosting provider -- they suck and I dropped them.]

[zoo-music-girl.livejournal.com]

So do you want to give me a referral? I know Plus.net gives you 50p per month off for successful referrals, does Zen not do something similar?

[steer.livejournal.com]

Don't know if they do such a scheme. I'm about to hop in a cab any minute to head to London so I won't be offended if you go ahead without me. Otherwise, I will look on my return on Wednesday.

[zoo-music-girl.livejournal.com]

I'll see how it goes, I may not get my MAC code till Tuesday anyway.

[steer.livejournal.com]

Couldn't find any referral thing but thanks for the offer. also since I will move in a few months I will need to start a new contract. That'll probably be with Zen but I don't know if it will count any referral kind of thing. Thanks for thinking of it though.

[zoo-music-girl.livejournal.com]

I can't move just now anyway, because I was LLU'd. They don't have migrations for LLU yet.

Zen will let you move house without cancelling your service with them, I noticed that when I was looking at their products. http://zenbroadband.com/zenbroadband.aspx?page=494

[reddragdiva]

That's surprising - I've never had any trouble with reasonably complicated things with 123-reg.

[steer.livejournal.com]

The issue was one between the semi-competent 123-reg sysadmin and the semi-competent spam stopers at the university. 123-reg mail relays keep getting on spam blacklists because they sometimes relay spam. spam stoppers block blacklisted IP addresses.

123-reg people say "we relay mail, some of it is spam -- we can't help being on blacklists sometimes"

spam people say "they are on blacklists -- if you give us IP numbers of servers we can whitelist them for you."

It took me two weeks to persuade 123-reg to provide me the IP nos of their servers and I had to ask them a few times to get themselves removed from the spam blacklist.

A few months after that they changed to new servers which ended up on blacklists.