Recommend an ISP?

[zoo_music_girl]

I'm leaving Plus. I'm thinking of going to Zen, as I've heard such good things about them, but they are bloody expensive (£24.99 inc VAT per month) compared to everyone else. Given my history of connection problems I want an ISP with stellar customer service and support.

Any other recommendations before I move? It's costing me a £14.99 deferred migration fee to Plus so I want to get it right this time.

I'm actually really surprised Plus are giving me a MAC code at all, as I've just been badly Local Loop Unbundled.

Cheers.

Comments

[mr-tom.livejournal.com]

Zen are worth the money. I was a happy customer for burble years before moving to a house with cable.

[makyo.livejournal.com]

I've been happy with Eclipse for a few years now. They're pretty reliable, and their tech support people have known what they're talking about and have sorted things out quickly and efficiently on the couple of occasions I've had need to contact them. They have a 1-month notice period, rather than the more usual 6- or 12-month deal, so if you get fed up with them you can change to a different ISP pretty quickly.

[reddragdiva]

Zen are technically great but their current plans have silly bandwidth caps. Tiscali and AOL don't have bandwidth caps but Tiscali are notoriously incompetent and AOL are, um, AOL. But have a very fast and good network if you can get past them being AOL.

[steer.livejournal.com]

I have no problems with Zen apart from a one two day connection interruption about eighteen months ago and that turned out to be BTs fault. Other than that I get one or two line drops a month which I reckon are router related not Zen related.

[nils.livejournal.com]

I'll happily recommend Zen. Was with them for 2.5 years, and would go back again if I had to pick a new provider (I'm not with them anymore as my current flatmates use a different provider).

I've only had limited exposure to their customer service (as you can do pretty much everything online) and support (as most of the time, it just worked), but had no problems in those areas in what little dealings I had.

IIRC, they give you a free dial-up account for when the ADSL is down. Which you hopefully won't need, but it's nice to have...

Might be worth checking uswitch.com - enter your details and go to the output table, then click the 'Customer satisfaction' link to read user reviews of the various providers. </ad>

[drpete.livejournal.com]

The best customer service in the world is from Wizards (because he's called Chris, is a two-man band, and will bend over backwards to ensure stuff works). Not as cheap as some though.