Recommend an ISP?

[zoo_music_girl]

I'm leaving Plus. I'm thinking of going to Zen, as I've heard such good things about them, but they are bloody expensive (£24.99 inc VAT per month) compared to everyone else. Given my history of connection problems I want an ISP with stellar customer service and support.

Any other recommendations before I move? It's costing me a £14.99 deferred migration fee to Plus so I want to get it right this time.

I'm actually really surprised Plus are giving me a MAC code at all, as I've just been badly Local Loop Unbundled.

Cheers.

Comments

[nils.livejournal.com]

I'll happily recommend Zen. Was with them for 2.5 years, and would go back again if I had to pick a new provider (I'm not with them anymore as my current flatmates use a different provider).

I've only had limited exposure to their customer service (as you can do pretty much everything online) and support (as most of the time, it just worked), but had no problems in those areas in what little dealings I had.

IIRC, they give you a free dial-up account for when the ADSL is down. Which you hopefully won't need, but it's nice to have...

Might be worth checking uswitch.com - enter your details and go to the output table, then click the 'Customer satisfaction' link to read user reviews of the various providers. </ad>

[zoo-music-girl.livejournal.com]

Thanks, I'd forgotten uswitch had broadband now too, but it doesn't look as useful as www.adslguide.org.uk